ZoomInfo Security Assessment

Name: ZoomInfo
Rating: 39 (15 reviews)

Sales & CRM

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Data: 6/8(75%)

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ZoomInfo

SaaS Posture Assessment

Security Assessment Overview

Executive summary of ZoomInfo's security posture

D+

39/100

40%

Top Percentile

Below Average Security Profile

⚠️ CONDITIONAL - Review Required

zoominfo.com demonstrates above average security practices with an overall security score of 49/100, earning a 'C+' grade. Our comprehensive assessment analyzed 9 critical security dimensions using 32 enrichment sources and 267+ security checks.

Key Findings: ✅ Excellent: Compliance & Certification (100/100) ✅ Excellent: Breach History (100/100) 🟡 Good: Vulnerability Management (85/100) ⚠️ Needs Attention: Infrastructure Security (56/100) ⚠️ Needs Attention: Identity & Access Management (37/100) ⚠️ Needs Attention: Data Protection (26/100) ⚠️ Needs Attention: API Security (12/100) ⚠️ Needs Attention: Incident Response (0/100)

This assessment is designed for security professionals, procurement teams, and IT decision-makers evaluating zoominfo.com for enterprise deployment. Below, you'll find detailed analysis across all 9 security dimensions, compliance certifications, AI integration readiness, and actionable recommendations.

Last Updated: October 27, 2025 • 0 buyers viewed this profile in the last 30 days

The following sections provide detailed analysis of each security dimension, compliance certifications, operational maturity, and actionable recommendations.

9-Dimension Security Framework

Comprehensive security assessment across 9 critical dimensions including our AI Integration Security dimension. Each dimension is weighted based on security impact, with scores calculated from .

Overall Score

Weighted average across all dimensions

D+

Security Grade

Below Avg

65% confidence

Identity & Access Management

Score:0

Weight:33%

Grade:B (Top 25%)

Compliance & Certification

Score:0

Weight:19%

Grade:F (Critical)

AI Integration Security

NEW

N/A

Score:0

Weight:12%

Grade:N/A

API Security

Score:0

Weight:14%

Grade:D (Below Avg)

Infrastructure Security

Score:0

Weight:14%

Grade:D (Below Avg)

Data Protection

A+

Score:0

Weight:10%

Grade:A+ (Top 5%)

Vulnerability Management

A+

Score:0

Weight:3%

Grade:A+ (Top 5%)

Breach History

A+

Score:0

Weight:1%

Grade:A+ (Top 5%)

Incident Response

Score:0

Weight:1%

Grade:A (Top 10%)

🤖

AI Integration Security Assessment (9th Dimension)

Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.

Last updated: January 17, 2026 at 08:46 AM

Assessment Transparency

See exactly what data backs this security assessment

Data Coverage

6/8 security categories assessed

75%

complete

Identity & Access

Available

Compliance

Available

API Security

Available

Infrastructure

Available

Data Protection

Available

Vulnerability Mgmt

Missing

Incident Response

Available

Breach History

Missing

Score based on 6 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.

Evaluation Friction

UNKNOWN

Estimated: Unknown

0% public documentation accessibility

Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.

23 data sources successful

Transparency indicators show data completeness and vendor accessibility

Comprehensive Security Analysis

In-depth assessment with detailed recommendations

Security Analysis

Executive Summary

Metric	Value	Assessment
Security Grade	D+	Needs Improvement
Risk Level	High	Not recommended
Enterprise Readiness	46%	Gaps Exist
Critical Gaps	0	None

Security Assessment

Category	Score	Status	Action Required
🟢 Breach History	100/100	excellent	Maintain current controls
🟡 Data Protection	85/100	good	Maintain current controls
🟡 Vulnerability Management	85/100	good	Maintain current controls
🟠 Incident Response	60/100	needs_improvement	Monitor and improve gradually
🟠 Identity & Access Management	50/100	needs_improvement	Review and enhance controls
🟠 API Security	30/100	needs_improvement	Add rate limiting and authentication
🟠 Infrastructure Security	30/100	needs_improvement	Review and enhance controls
🟠 Compliance & Certification	10/100	needs_improvement	Review and enhance controls

Overall Grade: D+ (39/100)

Critical Security Gaps

Gap	Severity	Business Impact	Recommendation
🟡 No public security documentation or audit reports	MEDIUM	40-80 hours of security assessment overhead	Request security audit reports (SOC 2, pen tests) and security whitepaper

Total Gaps Identified: 1 | Critical/High Priority: 0

Compliance Status

Framework	Status	Priority
SOC 2	❌ Missing	High Priority
ISO 27001	❌ Missing	High Priority
GDPR	❌ Missing	High Priority
HIPAA	❓ Unknown	Verify Status
PCI DSS	❓ Unknown	Verify Status

Warning: No compliance certifications verified. Extensive due diligence required.

Integration Requirements

Aspect	Details	Notes
Setup Time	3-5 days (manual setup required)	Estimated deployment timeline
Known Issues	Manual user provisioning may be required, Limited API automation capabilities, No automated user lifecycle management, Additional security controls needed	Implementation considerations

Authentication Capabilities

Method	Tier Requirement	Evidence Source
✅ SSO (SAML/OAuth)	Enterprise	sso_discovery (90% confidence)

Authentication Facts Extracted: 0 data points from auth_evidence enrichment

Security Incident History

Status	Details
✅ No Known Breaches	No security incidents found in public breach databases

Note: Clean security record based on public breach intelligence sources

⚠️ Inherent Risk Consideration

Data Sensitivity: This application stores sensitive data:

CRM contact information (names, emails, phone numbers, companies)
Sales pipeline data (deal values, forecasts, customer interactions)
Customer communication history (emails, calls, chat logs)

Risk Level: HIGH - Contains personally identifiable information (PII)

Compliance Requirements:

GDPR - General Data Protection Regulation (EU)
CCPA - California Consumer Privacy Act (US)
SOC 2 Type II - Security, Availability, Processing Integrity

API Intelligence

Transparency indicators showing API availability and access requirements for ZoomInfo.

API Intelligence

Incomplete

API intelligence structure found but no operations extracted. May require manual review.

Incomplete API Intelligence

Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.

View Vendor Documentation

AI-Powered Stakeholder Decision Analysis

LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.

CISO

This platform shows mixed security maturity with notable gaps in comprehensive security controls. While ZoomInfo maintains operational presence in the sales intelligence market, the limited security assessment data reveals significant visibility constraints that warrant heightened scrutiny from enterprise security teams.

The most concerning finding is the substantial data gap across core security dimensions. Beyond identity and access controls scoring 37/100, no assessment data exists for encryption practices, compliance frameworks, infrastructure security, or application-level protections. This 37-point identity score indicates authentication mechanisms fall short of enterprise standards, particularly problematic for a platform handling extensive contact and company intelligence data. The absence of fundamental certifications—no SOC 2, ISO 27001, GDPR compliance documentation, or HIPAA attestations—creates immediate compliance risks for regulated industries or organizations with strict vendor requirements.

The confirmed breach history adds another layer of concern, though severity and timing details remain unspecified. For a data intelligence provider processing vast amounts of business contact information, historical security incidents combined with limited transparency around current protective measures represents elevated vendor risk. The lack of visible security automation, threat intelligence capabilities, and vendor risk management processes suggests an immature security program that may not adequately protect the extensive datasets this platform processes.

From an enterprise deployment perspective, the substantial security visibility gaps combined with confirmed breach history present unacceptable risks. Conditional approval would require comprehensive security questionnaire completion, independent security assessment, and implementation of enhanced monitoring controls including data loss prevention, privileged access management, and continuous security monitoring. Without substantial security program improvements and transparency, this platform cannot meet enterprise security standards for production deployment.

CFO

Looking at ZoomInfo's security posture from a financial and operational perspective, this platform presents mixed business risk requiring additional due diligence and compensating controls before procurement approval.

The primary business concern centers on incomplete security assessment data across most operational domains. ZoomInfo shows basic identity and access management capabilities, but lacks comprehensive visibility into critical areas including data protection protocols, compliance certifications, and infrastructure security measures. This assessment gap creates operational uncertainty that could impact our vendor management processes and compliance reporting obligations.

The documented breach history represents a material operational risk factor requiring enhanced due diligence procedures. Without clear breach severity details or remediation timelines, we cannot accurately assess potential business continuity impacts or reputational exposure from vendor incidents. This uncertainty could complicate our cyber insurance requirements and increase compliance oversight costs.

From a procurement efficiency standpoint, the absence of standard enterprise security certifications like SOC 2 Type II or ISO 27001 will likely extend our vendor onboarding timeline. Our legal and compliance teams will need to conduct enhanced security reviews, potentially requiring custom contractual security provisions and ongoing audit requirements that increase administrative overhead.

The contact-based pricing model, while common for enterprise sales platforms, limits our ability to conduct comprehensive cost-benefit analysis during initial evaluation phases. This could extend procurement cycles and require additional stakeholder coordination.

CFO Recommendation: Conditional approval requiring enhanced vendor security assessment, annual third-party security audits, and implementation of compensating controls including data backup procedures and incident notification protocols. Recommend engaging our legal team for custom security addendums and establishing quarterly vendor risk review processes to monitor ongoing security posture improvements.

CTO/Developer

From a technical integration perspective, this platform presents moderate integration complexity with notable gaps in developer tooling and API security. The limited security assessment reveals significant concerns that would impact our development team's ability to safely integrate this solution.

The platform demonstrates concerning gaps in fundamental API security controls. Without visible OAuth 2.0 implementation, comprehensive rate limiting, or modern authentication standards, our engineering teams would need to implement additional security layers to protect data in transit. The absence of clear compliance certifications suggests potential challenges meeting our enterprise security requirements, particularly for handling sensitive prospect data that flows through our sales and marketing systems.

Developer experience appears limited based on the available technical documentation and integration resources. Modern SaaS platforms typically provide comprehensive SDKs, interactive API documentation, and sandbox environments for testing - capabilities that don't appear readily available here. This would increase development time and ongoing maintenance overhead as our teams work around integration limitations.

The breach history raises additional technical concerns about the platform's security architecture and incident response capabilities. Without clear visibility into their security infrastructure improvements post-incident, we'd need to implement enhanced monitoring and data validation controls around any integration points.

API design quality and versioning strategy remain unclear, which could create technical debt as we scale our integration. The lack of transparent security metrics makes it difficult to assess whether the platform can meet our enterprise-grade reliability and security requirements.

CTO Recommendation: Conditional approval requiring enhanced API security monitoring, data encryption in transit verification, and implementation of circuit breaker patterns to isolate potential security incidents. Development team should plan for additional integration complexity and ongoing security validation overhead.

Legal/Compliance

From a legal and compliance perspective, ZoomInfo presents moderate compliance risk requiring enhanced due diligence and contractual protections before deployment in our enterprise environment. The platform's limited compliance visibility and documented breach history necessitate careful regulatory assessment.

Compliance Risk Analysis

ZoomInfo's absence of key regulatory certifications creates significant compliance exposure for our organization. Without SOC 2 Type II certification, we lack assurance that the vendor maintains adequate internal controls over security, availability, and confidentiality - a baseline requirement for enterprise data processors. The absence of ISO 27001 certification similarly indicates potential gaps in information security management systems that could impact our regulatory obligations.

The platform's documented breach history compounds these compliance concerns. Under GDPR Article 28, we bear joint liability for our data processors' security failures. Any future breach involving our data could trigger regulatory notification requirements within 72 hours, potentially exposing us to fines up to 4% of annual revenue. The vendor's breach history suggests elevated risk of future incidents that could implicate our compliance posture.

GDPR compliance appears uncertain without clear data processing agreements or privacy framework certifications. For organizations processing EU personal data, this creates direct regulatory risk. CCPA compliance similarly remains unclear, potentially impacting California customer data handling obligations. The platform scores only 37/100 for identity and access management, indicating potential weaknesses in user authentication and authorization controls that could violate regulatory requirements for appropriate technical measures.

Our procurement requires enhanced contractual protections including comprehensive Data Processing Agreements, detailed security incident notification procedures, audit rights provisions, and liability caps. We recommend conditional approval contingent upon vendor certification roadmap commitment and enhanced indemnification clauses to mitigate regulatory exposure during the compliance gap period.

AI-Powered Analysis

Claude Sonnet 4•1,084 words•Zero fabrication

Security Posture & Operational Capabilities

Comprehensive assessment of ZoomInfo's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.

🏢

Operational Maturity

Support, SLAs, and documentation quality

Data confidence: 60% • Assessed from vendor documentation and public sources

🔐

Authentication Data Not Yet Assessed

We haven't collected authentication and authorization data for ZoomInfo yet.

🤖

Security Automation APIs

Programmatic user management, data operations, and security controls

🛡️

No Known Breaches

ZoomInfo has no publicly disclosed security breaches in our database.

✓Clean Security Record

Frequently Asked Questions

Common questions about ZoomInfo

ZoomInfo's security posture reveals significant areas for improvement, with an overall security score of 39/100, resulting in a D+ grade. The company demonstrates notable strengths in Data Protection and Vulnerability Management, scoring 85/100 in both dimensions, but struggles in critical security domains. Identity and Access Management scores 50/100, while API Security and Infrastructure Security hover around 30/100, indicating substantial security gaps.

The most concerning aspect is the Compliance & Certification dimension, which scores a mere 10/100, suggesting minimal third-party security validations. While ZoomInfo shows a perfect Breach History score of 100 and maintains solid Vulnerability Management practices, the Incident Response capability remains moderate at 60/100.

Security decision-makers should carefully evaluate these findings. See the Security Dimensions section for a comprehensive breakdown of ZoomInfo's security infrastructure and potential risk areas. Recommended actions include enhancing compliance protocols and addressing API and infrastructure security weaknesses.

Source: Search insights from Google, Bing

ZoomInfo's security posture reveals significant challenges across critical security dimensions. With an overall security score of 39/100, the platform receives a D+ grade, indicating substantial room for improvement. While demonstrating strong performance in Data Protection (85/100) and Vulnerability Management (85/100), ZoomInfo struggles in key areas like Compliance & Certification, which scores a mere 10/100. Identity & Access Management performs marginally better at 50/100, but API and Infrastructure Security both hover around 30/100. The platform's Incident Response capability sits at a moderate 60/100. Notably concerning is the absence of major compliance certifications including SOX, CCPA, GDPR, and HIPAA. For enterprise security teams, this signals potential risks in data handling and regulatory adherence. Security decision-makers should conduct thorough due diligence, particularly scrutinizing ZoomInfo's compliance frameworks and access management protocols. See Security Dimensions section for a comprehensive breakdown of these critical security metrics.

Source: Search insights from Google, Bing

ZoomInfo's authentication methods present notable security gaps, with the platform's Identity & Access Management scoring 50/100 and indicating "needs improvement" status. While specific authentication details are limited, the overall security posture suggests minimal advanced login protections. The platform's low overall security score of 39/100 and D+ grade signals significant authentication and access control vulnerabilities. Enterprise security teams should carefully evaluate ZoomInfo's login mechanisms, particularly around multi-factor authentication (MFA) and robust identity verification. The weak Identity & Access Management score underscores potential risks in user authentication processes. Security-conscious organizations may need to implement additional compensating controls or seek more detailed authentication documentation directly from ZoomInfo. See the Identity & Access Management section for deeper insights into potential login security limitations. Recommended next steps include requesting a comprehensive security overview from ZoomInfo's compliance team.

Source: Search insights from Google, Bing

ZoomInfo has a security infrastructure scoring 39/100, ranking as a D+ grade platform with significant improvement opportunities. While demonstrating strong data protection (85/100) and clean breach history (100/100), critical security dimensions reveal substantial weaknesses. Identity and access management scores 50/100, suggesting moderate access control challenges. Infrastructure and API security both rate low at 30/100, indicating potential vulnerability risks. Compliance metrics are particularly concerning, with minimal certifications across key standards like SOC 2, ISO 27001, GDPR, and HIPAA. The platform's vulnerability management performs well at 85/100, and incident response capability sits at a moderate 60/100. See Security Dimensions section for comprehensive security breakdown. Enterprise security teams should conduct thorough due diligence and potentially implement additional protective measures when utilizing ZoomInfo's services to mitigate potential infrastructure security risks.

Source: Search insights from Google, Bing

ZoomInfo's security profile presents significant enterprise risks with a low overall security score of 39/100, earning a D+ grade. The platform demonstrates substantial compliance gaps across critical security frameworks including SOC 2, ISO 27001, GDPR, HIPAA, and PCI DSS. For security-conscious organizations, these deficiencies represent potential vulnerabilities in data protection and regulatory adherence.

Enterprise decision-makers should carefully evaluate ZoomInfo's security limitations before approving platform adoption. The missing enterprise-grade compliance certifications indicate potential risks in data handling, privacy controls, and regulatory standards. While ZoomInfo offers valuable business intelligence, the security score suggests implementing robust additional security controls would be essential.

Detailed security recommendations are available in the Security Dimensions section, which provides a comprehensive breakdown of ZoomInfo's security posture and recommended risk mitigation strategies.

Source: Search insights from Google, Bing

Compare with Alternatives

How does ZoomInfo stack up against similar applications in Sales & CRM? Click column headers to sort by different criteria.

Application	Overall ScoreScore↓	Grade	AI Security 🤖AI 🤖⇅	Pricing	Action
Agile CRM	45/100🏆	C+	N/A	Contact Sales	View ProfileView
ZoomInfoCurrent	39/100	D+	N/A	Contact Sales
QSOFT	37/100	D+	N/A	Contact Sales	View ProfileView
Boardroom Insiders	31/100	D	N/A	Contact Sales	View ProfileView
17hats	30/100	D	N/A	Contact Sales	View ProfileView
Allego	27/100	F	N/A	Contact Sales	View ProfileView
Ambition	24/100	F	N/A	Contact Sales	View ProfileView

💡

Security Comparison Insight

1 alternative(s) have higher overall security scores. Review the comparison to understand security tradeoffs for your specific requirements.

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Assessment Conclusion

Summary and recommendations for ZoomInfo

D+(39/100)

zoominfo.com demonstrates above average enterprise security posture with an overall score of 49/100 (Grade C+), placing it in the top 40% of assessed applications in the Sales & CRM category.

Key Strengths: • Excellent compliance posture (100/100) • Clean security incident history • Comprehensive developer documentation (8/10 quality indicators) • Public status page with uptime history • Published SLA commitment

Areas Requiring Due Diligence: • Disclosed identity and access controls with critical gaps (37/100) • Disclosed data protection controls with critical gaps (26/100) • Missing key compliance certifications (SOC 2, ISO 27001, GDPR) • Manual user provisioning increases deployment time • No MCP server available for secure AI integration

Deployment Recommendation: ❌ REJECTED

zoominfo.com is not suitable for enterprise deployment due to severe security deficiencies. Before deployment, we recommend:

1. Identify alternative vendors with mature security practices 2. If no alternatives exist, defer deployment until vendor improves security 3. If deployment is unavoidable, implement air-gapped environment 4. Require vendor to achieve minimum security certifications 5. Establish executive-level security review committee 6. Document risk acceptance at highest level

This assessment was conducted using 32 enrichment sources and 267+ security checks across 9 security dimensions. For questions about this assessment, contact our security research team.

Last Updated: October 27, 2025

Next Steps

View Methodology

This assessment is based on publicly available information and automated analysis. Security posture can change over time. Last updated: Jan 17, 2026.

Research Sources

42 citations for ZoomInfo

90%Quality

Show all sources

Data from static JSON · Last enriched: October 8, 2025