Birdeye Security Assessment
Marketing & Advertising
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
9-Dimension Security Framework
Identity & Access Management
Compliance & Certification
AI Integration Security
NEWAPI Security
Infrastructure Security
Data Protection
Vulnerability Management
Breach History
Incident Response
AI Integration Security Assessment (9th Dimension)
Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.
Last updated: January 17, 2026 at 06:06 PM
Assessment Transparency
See exactly what data backs this security assessment
Data Coverage
7/8 security categories assessed
Score based on 7 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.
Evaluation Friction
Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.
Transparency indicators show data completeness and vendor accessibility
Comprehensive Security Analysis
In-depth assessment with detailed recommendations
Security Analysis
Executive Summary
| Metric | Value | Assessment |
|---|---|---|
| Security Grade | F | Needs Improvement |
| Risk Level | High | Not recommended |
| Enterprise Readiness | 40% | Gaps Exist |
| Critical Gaps | 0 | None |
Security Assessment
| Category | Score | Status | Action Required |
|---|---|---|---|
| 🟢 Breach History | 100/100 | excellent | Maintain current controls |
| 🟡 Vulnerability Management | 85/100 | good | Maintain current controls |
| 🟠 Incident Response | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Data Protection | 45/100 | needs_improvement | Implement encryption at rest, TLS/HTTPS, and 1 more |
| 🟠 API Security | 30/100 | needs_improvement | Add rate limiting and authentication |
| 🟠 Infrastructure Security | 30/100 | needs_improvement | Review and enhance controls |
| 🟠 Identity & Access Management | 25/100 | needs_improvement | URGENT: Implement compensating controls immediately |
| 🟠 Compliance & Certification | 0/100 | needs_improvement | Review and enhance controls |
Overall Grade: F (25/100)
Critical Security Gaps
| Gap | Severity | Business Impact | Recommendation |
|---|---|---|---|
| 🟡 No public security documentation or audit reports | MEDIUM | 40-80 hours of security assessment overhead | Request security audit reports (SOC 2, pen tests) and security whitepaper |
Total Gaps Identified: 1 | Critical/High Priority: 0
Compliance Status
| Framework | Status | Priority |
|---|---|---|
| SOC 2 | ❌ Missing | High Priority |
| ISO 27001 | ❌ Missing | High Priority |
| GDPR | ❌ Missing | High Priority |
| HIPAA | ❓ Unknown | Verify Status |
| PCI DSS | ❓ Unknown | Verify Status |
Warning: No compliance certifications verified. Extensive due diligence required.
Integration Requirements
| Aspect | Details | Notes |
|---|---|---|
| Setup Time | 3-5 days (manual setup required) | Estimated deployment timeline |
| Known Issues | Manual user provisioning may be required, Limited API automation capabilities, No automated user lifecycle management, Additional security controls needed | Implementation considerations |
Security Incident History
| Status | Details |
|---|---|
| ✅ No Known Breaches | No security incidents found in public breach databases |
Note: Clean security record based on public breach intelligence sources
⚠️ Inherent Risk Consideration
Data Sensitivity: This application stores sensitive data:
- Marketing data (email lists, campaign performance, subscriber behavior)
- Customer engagement data (clicks, opens, conversions)
- Lead scoring and qualification data
Risk Level: HIGH - Contains personally identifiable information (PII)
Compliance Requirements:
- GDPR - General Data Protection Regulation (EU)
- CCPA - California Consumer Privacy Act (US)
- SOC 2 Type II - Security, Availability, Processing Integrity
API Intelligence
Transparency indicators showing API availability and access requirements for Birdeye.
API Intelligence
API intelligence structure found but no operations extracted. May require manual review.
Incomplete API Intelligence
Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.
View Vendor DocumentationAI-Powered Stakeholder Decision Analysis
LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.
Security Posture & Operational Capabilities
Comprehensive assessment of Birdeye's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.
Operational Maturity
Support, SLAs, and documentation quality
Data confidence: 60% • Assessed from vendor documentation and public sources
Security Automation APIs
Programmatic user management, data operations, and security controls
No Known Breaches
Birdeye has no publicly disclosed security breaches in our database.
Frequently Asked Questions
Common questions about Birdeye
Answer coming soon. Check back later for updates.
The Birdeye APIs are built on HTTP and are RESTful APIs. Uses resource-oriented URLs. Uses built-in HTTP capabilities for passing parameters and authentication. Responds with standard HTTP response co
Source: Search insights from Google, Bing
Birdeye supports REST-based APIs to send review requests to your customers. The API requires your account's unique API Key and Business ID to be able to send customer data to Birdeye to send out revie
Source: Search insights from Google, Bing
Answer coming soon. Check back later for updates.
Compare with Alternatives
How does Birdeye stack up against similar applications in Marketing & Advertising? Click column headers to sort by different criteria.
| Application | Overall ScoreScore↓ | Grade | AI Security 🤖AI 🤖⇅ | Action |
|---|---|---|---|---|
45/100🏆 | C+ | N/A | View ProfileView | |
44/100 | C | N/A | View ProfileView | |
35/100 | D+ | N/A | View ProfileView | |
28/100 | F | N/A | View ProfileView | |
BirdeyeCurrent | 25/100 | F | N/A | |
25/100 | F | N/A | View ProfileView | |
23/100 | F | N/A | View ProfileView |
Security Comparison Insight
14 alternative(s) have higher overall security scores. Review the comparison to understand security tradeoffs for your specific requirements.
Research Sources
46 citations for Birdeye
Data from static JSON · Last enriched: October 8, 2025