Freshdesk Omni Security Assessment
A Freshworks Company
Communication & Collaboration
Step into the future of customer service with Freshdesk Omni, an AI-first, all-in-one solution. Freshwork Omni provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshdesk Omni builds on our proven track record of offering world-class, omnichannel support.
9-Dimension Security Framework
Identity & Access Management
Compliance & Certification
AI Integration Security
NEWAPI Security
Infrastructure Security
Data Protection
Vulnerability Management
Breach History
Incident Response
AI Integration Security Assessment (9th Dimension)
Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.
Last updated: January 17, 2026 at 06:07 PM
Assessment Transparency
See exactly what data backs this security assessment
Data Coverage
4/8 security categories assessed
Score based on 4 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.
Evaluation Friction
Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.
Security Documentation
These documents were discovered during automated assessment and may contain additional security information not reflected in the score.
Transparency indicators show data completeness and vendor accessibility
Essential Security Analysis
Based on available security assessment data
API Intelligence
Transparency indicators showing API availability and access requirements for Freshdesk Omni.
API Intelligence
API intelligence structure found but no operations extracted. May require manual review.
Incomplete API Intelligence
Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.
View Vendor DocumentationAI-Powered Stakeholder Decision Analysis
LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.
Security Posture & Operational Capabilities
Comprehensive assessment of Freshdesk Omni's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.
Operational Maturity
Support, SLAs, and documentation quality
Compare with Alternatives
How does Freshdesk Omni stack up against similar applications in Communication & Collaboration? Click column headers to sort by different criteria.
| Application | Overall ScoreScore↓ | Grade | AI Security 🤖AI 🤖⇅ | Action |
|---|---|---|---|---|
56/100🏆 | B+ | N/A | View ProfileView | |
Freshdesk OmniCurrent | 54/100 | B | N/A | |
52/100 | B | N/A | View ProfileView | |
49/100 | C+ | N/A | View ProfileView | |
36/100 | D+ | N/A | View ProfileView | |
34/100 | D | N/A | View ProfileView | |
22/100 | F | N/A | View ProfileView |
Security Comparison Insight
1 alternative(s) have higher overall security scores. Review the comparison to understand security tradeoffs for your specific requirements.